Terms and Conditions

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These Terms and Conditions govern the use of the Palliser Labs website and any services provided by Palliser Labs. By accessing our website or engaging with our services, you agree to be bound by these Terms and Conditions. If you do not agree to any part of these Terms and Conditions, you should not use our website or services.

Palliser Labs operates from Melbourne, Australia with a registered presence in Anguilla.

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1. Definitions

For the purposes of these Terms and Conditions:

• “Palliser Labs”, “we”, “us”, “our” refers to Palliser Labs and its representatives.
• “Client”, “you”, “your” refers to any user of the website or individual or organisation engaging our services.
• “Services” refers to all creative, strategic, production, editing, consulting, and related services offered by Palliser Labs.
• “Website” refers to www.palliserlabs.io.

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2. Use of the Website

You agree to use the Website only for lawful purposes. You must not:

• Violate applicable laws or regulations
• Interfere with the operation of the Website
• Attempt to gain unauthorised access to systems or accounts
• Upload or transmit harmful code, malware, or disruptive content

We may restrict or terminate access to the Website if misuse is detected.
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3. Engagement of Services

Engagement of services occurs when a client accepts an agreed proposal, quote, email confirmation, or any written agreement defining scope, timeline, and pricing.

Work will begin only after acceptance of terms and payment requirements, unless otherwise stated.

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4. Pricing, Billing, and Payments

4.1 Fees

All fees will be communicated clearly at the time of proposal or booking. Retainer services may be billed quarterly or annually.

4.2 Additional Costs

Requests falling outside the agreed scope may incur additional fees. These will be communicated before commencement.

4.3 Payment Terms

Invoices must be paid by the specified due date. Late or unpaid invoices may result in suspension or delay of services.

4.4 Refunds

Payments for retainers, production days, or ongoing services are non-refundable unless required by law.

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5. Client Obligations

Clients agree to:

• Provide accurate and complete information
• Supply required assets, footage, or files promptly
• Respond to communication in a timely manner
• Ensure materials provided do not infringe intellectual property rights
• Obtain any necessary permissions, releases, or licences

Delays caused by late client responses or missing information may affect delivery timelines.
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6. Intellectual Property

6.1 Client Content

Materials provided by the client remain the property of the client. The client grants Palliser Labs a licence to use the materials solely for the purpose of providing services.

6.2 Deliverables

Upon full payment, final delivered work becomes the property of the client unless otherwise agreed.
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6.3 Portfolio Rights

Palliser Labs may use completed work for portfolio, promotional, or marketing purposes unless the client requests otherwise in writing.

6.4 Working Files

Project files, raw footage, and working files remain the property of Palliser Labs unless transferred under a separate agreement or fee.

7. Revisions and Scope

Revisions included in a project are outlined in the agreed service plan. Changes that significantly alter the original scope may be treated as a new request and may incur additional charges.

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8. Delivery and Timelines

Delivery timelines depend on the service plan, project complexity, and client responsiveness.

Palliser Labs is not responsible for delays caused by:

• Late submissions or approvals by the client
• Third-party platform issues
• Events beyond our control such as outages or emergencies
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9. Cancellation and Termination

9.1 Client Cancellation

Clients may cancel services by written notice. Work completed up to the cancellation date remains payable.

9.2 Termination by Palliser Labs

We may suspend or terminate services if:

• Payments are overdue
• Terms are breached
• The working relationship becomes unmanageable or unreasonable

Upon termination, outstanding fees must be paid.

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10. Confidentiality

Both parties agree to maintain confidentiality of any non-public information shared during the course of the engagement. This obligation continues after the termination of services.

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11. Limitation of Liability

To the extent permitted by law:

• Palliser Labs is not liable for indirect, incidental, special, or consequential damages
• Our maximum liability is limited to the amount paid for the specific services in question
• We are not responsible for data loss, delays, or errors caused by third-party services or technical issues

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12. Third-Party Links

Our Website may include links to external websites. Palliser Labs does not control and is not responsible for the content or privacy practices of such websites.

13. Governing Law

These Terms and Conditions are governed by the laws of Victoria, Australia.
Any disputes will be resolved in the courts of Victoria.

Clients located in Anguilla are also subject to relevant local regulations where applicable.

14. Changes to These Terms

We may revise these Terms and Conditions at any time. Updated versions will be posted on this page with a new effective date. Continued use of the Website or services constitutes acceptance of the updated Terms.

15. Contact Information

For questions regarding these Terms and Conditions, please contact:

Email: contact@palliserlabs.io
Primary Office: Melbourne, Australia
Registered Presence: Anguilla

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